A Knowledge Management Toolkit for Lawyers

1 HR Webcast


Harriet Creamer
Director, Outercircle. Harriet read law at Cambridge prior to becoming a partner and Consultant at Freshfields and subsequently joining Outercircle in 2008. Harriets expertise is in management matters, knowledge management, business and professional development.


The webcast will examine the strategic importance of effective knowledge management ('KM') in the legal sector. By viewing this webcast you will gain an understanding of why and how KM is developing as a business tool and the benefits a more strategic approach can bring to their firm. As well as gaining an understanding of the importance of partner and fee earner support and how to achieve it, you will also be given some practical tips on how to identify and prioritise key KM tasks and refocus any existing KM resources.

If you are looking for the potential benefits of a more strategic approach to knowledge management then this webcast is for you.

What You Will Learn

This webcast will cover the following:

  • A (very) brief history of KM in the legal services sector - very much seen as a backroom task. A necessary service, but not a positive business driver
  • Why focus on KM now? Competition, crowded market, pressure on fees, continued need for excellence - how to differentiate and deliver?
  • Transform knowledge from a cost of doing business to a source of competitive advantage to enable you to meet client expectations without compromising your revenue and profit targets. Put effective KM at the heart of your business in order to:
    • Deliver excellent client service
    • Improve cost effectiveness and efficient
    • Maximise fee recovery
    • Drive profitability
    • Reduce risk
  • Putting together a knowledge strategy and refocusing your existing knowledge function
  • Aligning your knowledge services with your business strategy
  • Overcome the silo mentality - get into your "knowledge pockets"
  • Identify and prioritise your knowledge goals
  • Obtaining partner and fee earner buy in
  • Managing change

Please contact us to watch this webcast for just AUD$99 for unlimited views within your firm (standard price AUD$385) or bundle five seminars for AUD$399.
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