The Changing Face of Client Service in Law Firms

1 HR Webcast

Speaker: Peter Scott

 Peter was the Managing Partner of Eversheds London and European offices for 8 years. He now acts as an advisor, trainer and coach to many law firms and other professional firms in the UK and abroad in relation to their financial, strategic, people, and risk compliance management issues. Peter is also Editor of Practice Management Handbook(Law Society Publishing) now in its 2nd edition and a member of the Editorial board ofLegal Compliance Bulletin published by the Law Society. He is a frequent speaker at conferences for lawyers and other

Introduction

 Legal services markets in Europe and elsewhere have been experiencing seismic changes over the past few years and above all client needs have changed.

Law firms which continue to try to sell services which clients no longer require, continue to maintain high cost methods of operation and fail to drive out inefficiencies, risk being weeded out. However, those law firms which challenge their previous thinking and restructure themselves to achieve a more competitive client service model are the ones likely to succeed.
This one hour webcast has been specifically designed to help anyone who is involved with the running and development of a law firm and focuses on the critical client facing factors contributing to building a law firm's competitive edge.

What You Will Learn

 This webcast will cover the following:

  • Understand how to ensure a firm knows which services its clients will require in the future and how those services will need to be delivered
  • Become aware of the factors which now contribute most to client satisfaction and why clients will choose one firm instead of another
  • Understand in the light of the above how to reposition a law firm in its market and to re-engineer the way it works, to consistently provide clients with the 'value for money' services they now demand

Please contact us to watch this webcast for just AUD$99 for unlimited views within your firm (standard price AUD$385) or bundle five seminars for AUD$399.
Contact to order
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